Customer Testimonials
A big shout out to Dylan Sears who worked through part of his lunch to get us back on the road again.
Very friendly and the service was great. Very flexible scheduling, and they accommodated me with pick up and drop off while I was at work. This took a load off of me and was greatly appreciated.
My husband and I went in on my 35th birthday 9/14, to find out info about buying a vehicle. Johnny and Amber went above and beyond to put me in my 2020 Jeep Grand Cherokee Limited. They were amazing, made me feel like part of the family. I’ve already recommended them to family and coworkers. Amazing.
I was looking for a new SUV and looked at my local dealers online. I had already been weighing my options according to mpg and safety options. The Nissan Pathfinder was my pick. I have nothing but good things to say about how I was treated by the staff, especially Bella. She was very attentive and I would recommend her as a salesperson to anyone. Thanks again.
Work was completed in timely manner. Very professional! All the staff were very helpful and friendly! We love it here!
It was wonderful! Amber Kendall was amazing!!!
Caitlin is so good at her job she got me to trade in my car after only four months for a new one and got me a way nicer, newer, and better car for even cheaper than then first one!
The staff was so friendly! I went in because of a recall on my car. The repair was done and they also checked for other maintenance that needed to be done. In doing so, they found an air filter that needed changing. I have my car serviced religiously at another dealership, so I was pleasantly surprised that they found this issue.
What a great group of people to deal with. They were very professional, personable, very honest, I really can't say enough. Bella and Amber were just just wonderful to work with and they made it seemless. And I now have a brand new 2023 Nissan Sentra. I would highly recommend them and they will be my dealership for life.
Amber and Olivia were amazing. Best car shopping experience I have ever had.
Cedric could have sold me a used vehicle instead he took patience and worked with me to get me a nice new vehicle. He gave great service.
Loved It💕💕 This is Mrs. Tonia Cook. I was blessed to have her as a Service Advisor today. She was prompt, communicative, and so very pleasant. Customer service was outstanding and y'all should go see them. They have a spacious waiting area and offer refreshments while you wait. Thanks for the gr8 work you guys did. 5 Sparkles from me✨✨✨✨✨😁😁
Amazing, prompt service!!! Enjoyed meeting several friendly faces.
Caitlin was amazing as always. I always come to her when I want a perfect, car buying experience and she never disappoints 🙂
Caitlin Cole will go above and beyond to ensure you get a vehicle. She even co-signed with me!
I would recommend anyone to go see Amber at Step One automotive. She was so helpful and also the friendliest.
I believe in giving praise when praise is due. I was very thankful and very well pleased with my awesome sales persons at this dealership. Amber Kendell listen to what I was looking for and the price that I could afford. She was very friendly, kind, and did not push me into doing something that I did not want to do. Hats off to this sweet lady. If you need a vehicle Amber Kendall is the one you need to go see at Nissan Andalusia. She will take care of you just like she did me. I got what I ...
Purchased 2023 Nissan Kicks. Awesome crew at Nissan Andalusia especially Brandon and Ms Sandy. Great transaction all around!
Patrick Broder is our salesperson of choice. As usual, he did a phenomenal job managing our purchase. All the staff were extremely friendly. We will be lifelong customers.
Patrick is the best, goes above and beyond to make sure your secure in your new purchase and if he doesn't have what you're looking for, he wont stop till he finds it. Would not do business with anyone else ! love my Altima and my Titan #Nissan #PatrickRocks
The best buying experience I’ve had! Mrs Amber was the best to work with. She made everything easy and I would 1000 percent recommend her for anyone looking to find their dream vehicle.
Amber Kendall is great always goes above and beyond to help. Truly wonderful service always treated good by everyone. Feels like family!
Well Carlin was our sales lady and let's just say she's an absolutely wonderful person, her heart is as beautiful as she is!!! She helped us so much getting this Nissan kicks, she even knew how much it meant to us that we all cried during the test drive lol. If y'all ever loose her y'all will loose the best employee and best person ever!
Johnny Duggan is my man for car sale experiences. I have used him for years.
Great customer service and friendly staff.
Never had a problem getting my vehicle service
If you are looking for a polite, yet sassy salesperson go see Caitlin! She was fun and professional throughout the whole process. I wasn't able to make it to the dealership so we handled the entire deal via phone, and she had the vehicle delivered to my house. The car arrived just as described. Thank you Caitlin!
The whole team went up and beyond my expectations I love what they have done for my wife and I, plus Patrick (aka Pastor Bob) is great salesman he worked very hard to get us into a car and we would do more business with when needed
The only reason not to return for service is that it is too far from home!
Patrick was amazing. The speed, kindness, service and entire experience was exceptional.
They were friendly and professional. They completed the job in a timely manner. I was very pleased with the experience.
It was easy and pleasant
The service dept was extremely helpful and courteous
We recently bought a 2021 Nissan Murano from Johnny Duggan. We always go back to Johnny because he will work to get you the best deal he can. He waited for me to get there and then stayed late to finish the deal. I could not have asked for it to have been any easier to buy a car. I love my new ride and love dealing with Johnny!!!
Great service department!!! The ladies at desk were very helpful to get recall notice done and answered all my questions professionally and very knowledgeable!!
They did a excellent job diagnosing the problem and fixing it quickly.
They were very helpful listened to what I was looking for and done everything to get me what and where I needed to be with everything I desired they were truly awesome
Johnny Duggan is the best in the business. What an asset your company has with him.
The staff was very friendly and knowledgeable. Maintenance tech took extra time to speak with me about my issue and upcoming schedule that I need to follow.
Michael Lockhart was great handling my deal. was in constant contact over the phone. Patrick did a great job also. Thank you all so much for all the help. I love My Rouge
I had the best time everyone was really friendly and helpful found what I was looking for
Great experience and sales team!
Amber Kendall was amazing. She worked around my work schedule and we talked over some options on the phone. She went above and beyond to make sure I got exactly what I wanted. The sales process was seamless and easy. Thanks to Amber we took another step towards the life of our dreams. She was my first choice and I’d highly recommend her to anyone looking for the perfect vehicle.
Amazed by how quick and professional the team was! Thank you!
Patrick Broder and Johnny Duggan were superb. I like things to go quickly and efficient, and I can brag on these two enough. They were thorough, courteous, and extremely lovely to work with!!
When I walked into the service area I was met by a friendly staff who helped me right away. I had no appointment and needed an oil change - I’m from out of state- They got me right in and I was out of there in no time 🍻
Patrick really made sure I had a wonderful buying experience. After my purchase he even showed me how to use the App and went over features, and helped to connect the Bluetooth to my new Rogue. From start to finish everyone there was great and accommodating.
Amber Kendall was the sales person that I used while being there. She is absolutely amazing. This is my second purchase from Nissan in Andalusia. The staff there is so welcoming and always trying to help out even if they are not the ones selling you the car. They literally welcome you with open arms as soon as you walk in the door. They also off you something to drink. They just over all try to make you as comfortable as possible. They go above and beyond that is for sure. Which is why I will not do business with ...
Checked on recall great service!!!
I live 170 miles from the dealer so I won't be going all the way over there for service. I chose this dealer because they had the truck I wanted. Turns out it was a great choice.
Had researched buying a new Kicks online. Many dealerships claimed they had cars on the lot, but in actuality they were "in transit" and not available. Andalusia said they had 2 and they actually did have two! I talked to Patrick before making the 1.5 hour drive to the dealership and he confirmed the price of the car, which had no additional fees except for a ding and fabric warranty. Got there and took the test drive, bought the car, did the paperwork and everything went smoothly. Nice folks, the F&I lady was funny and sweet and I'...
5 stars all day. Very good people. Thanks for the help.
Taylor Whitman helped my fiancé and me find a car a few days ago and the entire experience was wonderful! We are first time car buyers and she made sure we knew everything there was to know, and answered questions before we had to ask! Another couple came in and was also helped by her while we were doing the paperwork and she balanced her attention between us greatly! We also found the perfect car for us with a great payment plan and insurance! detailing did an awesome job with the car before we left and Taylor checked in with ...
I would highly recommend dealing with Walt Massey Nissan,...now called "Nissan Andalusia." Our salesman, Johnny, made this an incredibly easy experience for our new 2022 Pathfinder purchase. We were in and out of there in under an hour, the paperwork was already prepared ahead of time, vehicle was prepared, etc. We had been searching for a 2022 Pathfinder in a specific package/color all over the Southeast, and we finally found one being shipped to Nissan Andalusia. We immediately contacted the dealership, and Johnny made the whole process extremely pleasant from there. He kept us informed through the entire ...
Service was awesome, I was greeted as soon as I entered the building. And my keys were taken and my car began being serviced. Everyone was nice and professional and everything was clean. Awesome service, thank you
Best service in town up and down and all around! Thank you Walt Massey!♥️♥️♥️
I came in looking for a cheap used vechile for work with high payments and high interest and what they were able to get me was a brand new car with reasonable interest and great monthly payments that included and bunch of warranties and gap insurance. Was by far the best experience at a dealership
We were traveling from the coast to Birmingham to drop off our grandchildren and noticed a vibration from the underside of our vehicle. We stopped at this dealership and spoke to Brittany in the service department. Despite being extremely busy and not having an appointment they quickly had it on a lift to take a look. All we could identify was missing plastic fasteners as the possible culprit. Dustin was the technician that looked the vehicle over and was extremely customer oriented and knowledgeable. I would have him work on any vehicle I owned if I had issues. This dealership ...
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Go see Amber she is great!
Second time buying a car through Caitlin at this lot. She’s knowledgeable and also has the skill set to connect with you on a personal level while shopping. If you haven’t shopped at Walt Massey yet and had Caitlin help you, you’re missing out! Highly recommend to anyone!
I was very impressed with Walt Massey Nissan of Andalusia. A professional staff and they didn’t inflate the price (thank you Patrick). Thanks a million Walt Massey Nissan… You guys rock!!!
We had Caitlin as our sales person when purchasing our vehicle. She was absolutely phenomenal and well educated on the vehicles on the lot. Because of her we were able to get into the vehicle I have wanted for so long.
I had the best experience purchasing my 2022 Nissan Kicks with Amber. She was so helpful in making sure that buying a car didn’t disrupt my life by bringing the car to my work so I could test drive it. She managed to get me the car of my dreams for a price I could afford and brought a smile to my face the whole time. Thank you Amber and Walt Massey for helping me get my new ride 🙂
The service experience is always above average at Walt Massey Nissan, Andalusia, AL. from those who schedule appointments, to the kind greeting from Tonia with a beautiful smile, to the service techs who are always friendly, helpful and prompt. Every visit I have with them, either service or sales, is great.
great salesman, excellent service,
Amber was very helpful!! She helped me find the car that was absolutely PERFECT for me! I told her how awful my first experience was with buying a car from a different dealership so she made sure I was comfortable, informed, and had a really good look with the car before I made a decision. Amazing customer service, I felt like I had know her for years! Definitely ask for Amber Kendall, she’s a awesome and will take great care of you
We purchased a 2022 Nissan Kicks. Amber was a great salesperson and they treated us right. No high pressure.
Great service and outstanding dealership to work with.
My experience is always a good one at Massey’s. Johnny Duggan is a great salesman and takes care of his customers. We have bought our last few cars there because of him. Customer service is A+, and selection of vehicles choice is a good variety.
It was enjoyable from start to finish.
Our salesman Johnny was AMAZING!! I have to say that this was by far our best car shopping experience. Johnny is a true gentleman. He located the car we had been looking for and we couldn’t be more thankful for his dedication to help us. This has been the best personal customer service we have ever experienced!
Want to give Johnny Duggan a big shout out for helping my daughter find a great dependable car that will fit into her budget. Johnny and Brad Boothe went out of their way to help us and I certainly do appreciate it
From start to finish the personnel from Massey were top notch. I would recommend them.
Brad booth went above and beyond thank you Brad
Awesome
Marissa did an excellent job getting me in a vehicle! She did it quick and made the process so easy. Thankful me and my children can ride safely now!!
Walt Massey in Andalusia gets two thumbs up from me!!! Mr Johnny Duggan was very helpful in making my purchase of a 2022 Nissan successful!!! The whole experience was great and we all know the stress of buying a new car! I would recommend anyone to stop by here for all your car buying needs!
On time great friendly service every time